Service Technician（服务工程师）

We're looking for colleague base in Japan.

我们正招聘定居日本的候选人

Job information

l Provide certain support for certain issues to customer online or offline.

    为客户提供线上线下技术服务支持

l Respond quickly (normally within 24h) and follow customer's issues or complaints, and visit customer if need.

   快速响应（通常在24小时内），跟进客户的问题或投诉，并在需要时拜访客户。

l Following RMA in CRM and record the returns to customer in on-line list.

在CRM中跟踪RMA，并将退货记录在表中

l Service Planning for next week 50%, need plan for more visiting to customer side for service.

制定服务计划，现场拜访客户并帮忙解决问题。

l Weekly meeting to review about issues and RMA following within team and need cooperation.

l  每周举行会议，复盘团队内部的问题和RMA跟进情况，并开展合作。

l One basic Monthly report about the main work.

对主要工作的内容进行月度汇报。

l Need to follow the related task list of call center project by time line.

l  及时执行呼叫中心接受到的客户任务。

l Normal customer visiting and good communication. 

正常的客户拜访和良好的沟通。

l Certain feedback or analysis report.

一定程度的反馈或分析报告。

l Keep good communication and relationship with customers for customer satisfication.

l  与客户保持良好的沟通和关系，使客户满意。

l Make some certain training for customers about products or Ananda link.

    为客户提供一些关于产品或Ananda线上服务网站的培训。

l Service process review together to make more efficient. 

    支持服务过程的优化，提高效率。

l Support visiting cusotmers for some certain other support, like supporting business.

    支持拜访客户以获得某些其他支持，如支持业务。

l Responsible for certain customer by each service member, also need cooperation for visiting and support together if many issues, should communication together for the service planning.

l  遇到问题，应共同沟通并制定服务计划，共同合作拜访。

l Other important job arranged by company team.

团队安排的其他重要任务。

Job requirements

1. Experience in assembling or repairing industrial products and equipment.
PCBA welding experience and skill is preferred.

    有组装或修理工业产品和设备的经验。有PCBA焊接经验和技能者优先。

2. 2+ years experiences customer service work experience.

至少2年相关产品的客服服务经验。

3. Minimum secondary level of education.

至少是中等教育水平。

4. Must be fluent in Japanese and English; proficiency in Mandarin is a plus.

    具备日语和英文沟通能力，会说中文是加分项。

5. Must be based in Japan and available for full-time employment.

    方便在日本全职开展工作。

6. Be willing and able to travel as necessary for business purposes.

    能接受必要的出差活动。

7. Good knowledge of MS Office and any ERP System.

    熟练微软办公软件和ERP系统操作。

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