日语客服

Job Responsibilities

Responsible for helpdesk call handling of technical related issues
负责处理与技术相关问题的服务热线
Responsible for communication with customer for verification user's request and remote control user's PC to solved user's problem
负责和顾客沟通以验证用户的请求以及远程遥控用户的电脑以帮助用户解决问题
Responsible for communication with customer for verification user's request and dispatch tickets to other production line or group
负责和顾客沟通以验证用户的请求并按照相关的需求向其他部门派发
Responsible for coordination between customer and backend engineers
负责在顾客和后台工程师之间进行协调
Responsible for tracing tickets
负责追踪订单
Responsible for email handling of technical related issues
负责处理与技术相关问题的邮件

Education
Bachelor degree or above, IT related major
本科或者本科以上学历，与IT相关的专业

Language
Standard mandarin
标准普通话
Fluent spoken and written Korean
拥有流利的日语听说读写能力
CET-4 or above, fluent reading and written English
英语水平四级或者以上，拥有流利的英语读写能力

Experience
Minimum 1 year working experience in helpdesk or customer service related field
在帮助平台或者与顾客服务相关的领域至少有一年工作经验
Familiar with Microsoft Windows operation system
熟悉微软Windows操作系统
Familiar with Hardware basic elements
熟悉硬件基本元素
Familiar with network basic elements of client
熟悉客户的网络基本元素

Capabilities
Fast Learner
良好的学习技能
Effective communication skills
有效的沟通技能
Good customer sense and good customer focus
有很好的顾客意识以及以顾客为中心的观念
Result and Quality Orientation
结果及质量导向
Good team work and team cooperation

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