日语项目实施专员

Description
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Responsibilities & Deliverables:
- Understand client site infrastructure and work together with client to roll out Thomson Reuters products.
- End to end owner of Thomson Reuters implementation orders/project.
- Apply proper project management skills to jobs with various scales.
- Coordinate with systems engineers, field engineers, outsourced partners during implementation.
- Liaise with internal teams to clean up all the dependencies.
- Single point of contact for customer communication during projects.
- Own client site documentation and maintain technical contacts

Scope & Impact:
- The CIS role ensures reduction in installation lead time by professional planning and project management and is responsible for accelerating revenue collection and reducing pending revenue. The role based in IMG hubs will impact all customers in the centers served by that hub. CIS will ensure right expertise and resources are brought together to provide a consistent and positive customer installation experience.

Relationships:
- CIS will build strong relationship with client IT and project management teams to ensure implementations are done correctly and on time. They will use excellent communication and negotiation skills to coordinate activities across various partners who are involved in the implementation process and ensure that stakeholder expectations are met consistently in all projects.

Qualifications
- Fluent in Janpanese
- Able to use English as working language with internal teams
- Multi-tasked, able to succeed in a mission critical environment
- Able to work with virtual teams to successfully deliver projects
- Able to understand and apply project management principles
- Good knowledge of network and telecommunication
- Able to communicate and negotiate effectively with various internal and external stake holders
- Logical thinker/problem solver who is self motivated and a strong contributor within a team

Competencies:
- Focusing on Customers
- Driving Results
- Setting Direction
- Championing Innovation
- Thinking globally
Professional Requirement:
- Proven experience in a technical customer support or implementation role.
- Proven experience to work independently, time management and escalation skills
- Experience in project management methodologies like PMI, Prince 2 etc

Certifications/ Education:
- Bachelors degree in information technology or equivalent experience. Educational background should include knowledge of computers, networking and project planning tools. This role requires good background in written and verbal communication and understanding of project management principles. Knowledge of project management tools like MS Project and systems like Visio will be an added advantage.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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