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Teleperformance集团简介

Our Group

我们是外包全渠道客户体验管理领域的世界领导品牌。

We are the worldwide leader in outsourced
omnichannel customer experience management.

Teleperformance互联企信是全球知名外包客服、外包呼叫中心专家，以及专业BPO（企业流程外包）服务提供商，通过提供客户关怀、技术支持、客户挖掘、数字解决方案、分析方法、后台办公和其他专业化服务，帮助全球最受尊敬的大型品牌与他们的客户建立连接，确保贯通积极的客户互动。无论是您的客户联络您，或是您联络您的客户时，我们随时随地提供支持，确保您的客户在任何渠道均获得独特的品牌客户体验 。

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized solutions to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand across all channels.

我们不断投资研发，深入了解不同国家、行业、渠道和年龄层的客户想法、行为与需求。我们是客户服务体验、人际互动方面的专家，这让我们独具优势，在每一次接触中交付出色的客户服务体验。

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

近四十年来，我们帮助全球160多个市场的客户加强他们与客户之间的关系。

For almost four decades, we have been helping our clients in more than 160 markets around the world strengthen their relationships with their customers.

我们的团队拥有190,000名充满激情的员工，分布在65个国家，工作于311个分支机构，使用75种语言提供出色客户体验。

We are a team of 217,000 passionate people working in 340 sites providing outstanding customer experience from 74 countries in 265 different languages and dialects.

作为全球最大的私营雇主与毋庸置疑的全球行业领导品牌之一，我们的策略是吸引并保留优秀人才，为他们提供一流工作环境，由此激励我们的全球团队。我们深知快乐的员工能够创造出更优质的体验，由此提高客户满意度与保留率，助力客户实现增长。

As one of the world’s larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.

正因如此，我们投入激情、缔造卓越。

That is why we transform passion into excellence.