Dealer Service Mgmt Specialist 贷后管理

Job Description

-Take responsible for verifying and archiving the customer materials after disbursement, and follow up collecting the missing materials

-Take responsible for cataloguing filing and administrating the retail customer materials 

-Take responsible for answering dealer hotline 

-Take responsible for registering and summarizing of dealership service invoice 

-Take responsible for checking, registering of the outsourcing files 

-Take responsible for stamping and mailing pledge/pledge-release materials and accreditation materials 

-Take responsible for insurance renewal collecting and approving 

-Perform other ad-hoc work assigned by the supervisor 

Job Qualifications 

-Bachelor or above degree, management, financial major preferred 

- Two years and above finance related working experience; relevant finance and economy certificates preferred

- Fundamental knowledge of auto-finance industry, DNAF’s business and product

- Aware of credit business knowledge and tools, method and operation of credit approval 

- Basic knowledge of risk management and finance 

- Aware of credit relationship management skills and scripts 

- Average communication skills and time management skills - Basic data collection and analysis skills 

- Familiar with operation skills of business system 

- Acknowledge financial industry-related policies and regulations 

- Familiar with post-credit management processes and market dynamics 

- Have good interpersonal skill and ability to maintain dealer relationships 

- Have excellent communication and cooperation skills with strong ability to handle stress 

- Strong computer literacy, skilled with office software 

岗位职责 

1. 负责放款后归档前的零售客户资料复核工作，并跟进补齐缺失的资料

2. 负责零售客户资料的分类、归档和管理 - 负责经销商服务热线的接听 

3. 负责经销商服务费发票的登记和统计工作 

4. 负责客户文件外包前的清点及整理、登记、管理工作 

5. 负责抵/解押资料和备案资料的盖章和邮寄工作 

6. 负责续保催收和审批工作 

7. 完成上司交办的其他工作 

岗位任职资格

本科或以上学历，管理、金融等专业优先 - 两年以上相关金融工作经验；

有相关金融从业证书优先 

- 对于汽车金融行业，公司业务及产品有基本理解 

- 初步了解信贷业务知识及信贷审批的工具、方法和流程 

- 具备基本的风险管理和财务知识 

- 具备客户关系管理的基本技巧和能力 

- 具备基本的沟通能力和时间管理能力 

- 具备基本的数据收集和分析能力

- 熟悉业务系统操作 - 熟悉金融行业相关政策与法规 

- 熟悉贷后管理流程及市场动态 

- 具有良好人际交往及维系经销商关系的能力 

- 具备优秀的沟通协调和团队合作能力，较强的抗压能力 

- 有较强的计算机及计算机软件知识和技能

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